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211 Child Care Consumer Satisfaction Survey
Are you a parent or child care provider?
(Required)
Parent
Child Care Provider
How did you find out about 211 Child Care?
Please select one.
Web Search (Google, Microsoft Edge, Yahoo, etc.)
Social Media
Recommended by friend or family
Employer
Child Care Provider
Other
What was the purpose of your call to 211 Child Care?
Referrals to child care programs
Information about Playgroups
Information about Nanny Agencies
Information about Birth to 3
Information about Care4Kids
Information about Financial Assistance
Information about Transportation Options
Other
What was the purpose of your call to 211 Child Care?
Information about Provider Orientation Program
Information about First Aid, CPR, Medication Administration or Epi-Pen training
Information about Care 4 Kids Online Health and Safety
Information about fingerprinting or BCIS
Updating my 211 Child Care Profile
Interested in becoming a licensed family child care provider
Information about Quality Improvement/Professional Development
Information about Professional Memberships, Networks or Associations
Other
The Child Care Referral Specialist understood my needs.
Yes
No
The Child Care Referral Specialist was courteous.
Yes
No
The Child Care Referral Specialist was knowledgeable.
Yes
No
The Child Care Referral Specialist provided the information I needed.
Yes
No
Can you please describe the information that you were seeking, but that was not provided or available to you?
As a result of the information or referrals provided to you, were you able to access the child care or services you were looking for?
Yes
No
Please select the reason/s below.
The programs provided do not have any openings available.
The programs provided are too expensive.
The programs provided do not have flexible scheduling options.
The program’s hours do not meet my needs.
The programs provided do not accept Care4Kids or offer other financial assistance options.
The programs provided do not provide transportation.
The programs provided do not serve meals and/or snacks.
The programs provided do not have experience with special needs.
The programs provided have no program staff that speaks my child’s language.
The programs provided do not have staff that can administer my child’s medication.
The programs provided do not offer the curriculum that I am looking for.
Other
Please describe.
Was information or resources about choosing quality child care provided to you?
Yes
No
How was this information helpful to you in selecting a provider?
What additional information would’ve been helpful to you?
Is there any other feedback or additional information you would like to provide about your experience with contacting 211 Child Care?
This completes the survey. Thank you very much!
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